Customer Care

D. B. Gurney Company is a manufacturer of tacks and nails.  Our facility is a working factory; we are not a store.  Due to the machinery used daily for production we do not have the ability to offer tours.

Order Acceptance
Although we will try our best to provide you with everything you order please note that D. B. Gurney Company may be subject to some delays outside of our control.  Such delays may include transportation delays for receiving raw materials, or New England weather related closings.  If we are unable to provide you with your order in a timely manner we will contact you to discuss your options.

Shipping Methods
D. B. Gurney Company’s primary shipping carrier is United Parcel Service (UPS). Shipping charges vary based on weight and size of packaging, destination, and timetable for delivery.  Please refer to the shipping section of our shopping cart for pricing and options.

Sales Tax
D. B. Gurney Company is required to charge Massachusetts sales tax on all orders shipped within the State of Massachusetts.  The customer is solely responsible for all sales tax, or other taxation, on orders shipped to any other state or Country.

International
We value your business. While this site is in its infancy we have programed our Shopping Cart's shipping methods to work within the United States.  We have every intention to expand the Cart's capabilities beyond the U.S.A.  If you are unable to process your order at this time please send us your order information in our Contact Us section, so that we may help you.

International orders are billed in U.S. dollars.  Shipping laws are different in each country. Customs and import duties may apply to International orders.  Such charges are the sole responsibility of the customer, and will vary from country to country.  Contact your local customs office for details.