Terms of Use
The use of this site is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. D. B. Gurney Company reserves the right to make changes to this site and these terms and conditions at any time.
Site Content
This site contains images, illustrations, photographs, trademarks, designs and text, collectively referred to as content. This content is the property and intellectual property of D. B. Gurney Company and any manufacturer listed. The content may not be copied or altered. The content may be protected by copyright or trademark, and may not be reproduced in any way. Any attempt or act to do so is subject to the laws and jurisdictions that protect such an act. D. B. Gurney Company offers all products on this site for Internet purchase. All prices, descriptions, pictures, content, availability and inventory are subject to change at any time. D. B. Gurney Company is not responsible for any inaccuracies of prices, descriptions, pictures, and typographical or photographic errors in content. Prices, descriptions, pictures and content are subject to change at any time and without notice. D. B. Gurney Company reserves the right to limit and or refuse sales at its own discretion.
Returns and Refunds
We stand behind our product. If you are not satisfied with your online purchase, you may return it within 30 days of purchase to receive a refund (less original shipping). Please mail your return to:
D. B. Gurney Company
746 Washington Street
P. O. Box 430
Whitman, MA 02382 USA
We wish for everything to go as smooth as possible, but occasionally packages may get damaged in shipment. If an item arrives damaged it needs to be noted “damaged” prior to signing for the package. Please contact us immediately of receipt of damaged goods to discuss your options.
We do not have a restocking fee on approved returns. To obtain a RMA number you must contact us at 888-447-8380 (USA toll free) or 781-447-4411 within 30 days of receipt of goods. Only goods in original condition of shipment will be accepted for return.
There is a 15% restocking fee on unapproved returns and refused orders. All applicable return shipping charges will be the customer’s responsibility. We reserve the right to bill your account for all shipping fees billed to us due to a package being returned or refused without prior authorization.
Products must be returned in new condition and in the original packaging. All returns are re-examined and re-weighed for quality control. Please be sure to have all the information needed before making your purchase.
Shipping
Shipping Charges are the responsibility of the customer, and are non-refundable. Transit times are estimated in business days within the continental United States (48) only and are not guaranteed by D. B. Gurney Company. We utilize the United Parcel Service (UPS) for our shipping. We will provide the tracking number information if needed.
Payment
In return for the purchase of products from D. B. Gurney Company, you agree to pay all fees and charges as posted on this website. D. B. Gurney Company will bill your credit card, and that credit card number, which you provide for payment. You agree and allow D. B. Gurney Company to take any commercially available actions to validate your credit card. You understand and agree that, if timely payment of all amounts due for any products which you have agreed to purchased is not received, D. B. Gurney Company may, in its sole discretion, restrict or terminate your use of the D. B. Gurney Company service. If you dispute a credit card purchase or if your payment of any kind is returned to D. B. Gurney Company by the issuing bank for any reason, after receipt of products provided by D. B. Gurney Company, you agree to pay D. B. Gurney Company for such products plus an additional processing fee of twenty five dollars.
Questions
Should you have any questions in regard to returning a product, when your card was credited, etc. please contact our office at – info@dbgurney.com